free shipping on orders over 50 CHF

FAQs

COVID

The website is still running. International shipping can take longer than expected and you may encounter some shipping delays due to the current situation.

 

Delivery

Switzerland : CHF2.-

Rest of the world : CHF6.50

We take 2-4 days to process your order and then 1-3 weeks to deliver it to you.

To track your order, please wait 3 days after receiving your order confirmation and ask us via email at info@hegoni.com

We ship worldwide directly from Gland, Switzerland were we are located.

 

Orders

If you have any inquiry, we will be happy to help and get you assistance here.

We thank you for your patience. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at info@hegoni.com

Our products should all be shipped at the same time. If you have made a big order, we might send you multiple packages. Nevertheless, we will send them out at the same time, so they should arrive at the same date. If there is a mistake in your order, please send us an email at info@hegoni.com mentioning the missing product and a copy of your order confirmation email.

We are sorry to hear that. Simply send us an image of the damaged item to the email address: info@hegoni.com and we will exchange or refund your item as soon as possible. Be sure to carefully read our refund policy so you know exactly what to do.

 

Returns and Refunds

We do our best to resolve any problems our customers may encounter with their online purchases. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order. For more information, please read our refund policy

 

Maintenance and care

Our selection of bandanas & headbands are made from cotton and semi-synthetic fiber. 

Yes, each bandana can be either hand-washed or placed in a washing machine. We recommend you to wash it at 40 degrees celsius. Washing it won't damage the fabric or the design.

Yes you CAN, no worries! The bandanas don't risk getting burnt or getting deteriorated. We still recommend you to take precautions when doing so. Be kind to your Hegoband and all will be fine.

 

Another question?

If you have any questions, you may find an answer in our FAQs. We also invite you to contact our Customer Service by e-mail via the «Connect with us» section.