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Refund Policy

RETURNS

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Our policy is 30 days. If 30 days have elapsed since your purchase, unfortunately we cannot offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as you received it. 

To make a return, you must present us with a receipt or proof of purchase and first send as a photo of the damaged good at info@hegoni.com 

Refunds
Once we have validated that your good is damaged, and received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision as to whether or not we will approve or reject your claim.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.

Late or Missing Refunds 
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at info@hegoni.com .

Exchanges 
We will only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an e-mail to info@hegoni.com

Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be sent to you by mail.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping
To return a product, you must send it by mail to:

Cyril Favre

Rue de Riant-Coteau 104 B

1196 Gland

Switzerland.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.

Depending on where you live, the time required to receive your exchanged product may vary.

Much Love,

The Hegoni Tribe